Payments are processed by Lemon Squeezy (Merchant of Record). Approved refunds are returned to your original payment method through Lemon Squeezy; fees and taxes follow its rules. Email support@truthgto.com with your account email and the order number from your receipt.
2. Subscriptions
Within 7 days of your first subscription, if you have not used any new solve or AI question, you can request a full refund (monthly and annual alike). "Use" means a new solve or AI question that consumed quota after subscribing; loading saved results, hitting a cache solved by others, browsing and preflop ranges do not count.
Once you have used the Service, after 7 days, or for a renewal period: no refund and no pro-rata refund for the remaining period. You can cancel at any time; the Service continues to the end of the paid period and you are not charged again (for annual plans, cancel before the renewal date).
Duplicate or unauthorised charges are refunded in full once verified.
3. Points
Within 7 days of purchase and with no points used, you can request a full refund of the amount you actually paid.
Once any points have been used, the top-up is not refundable (no partial refunds).
On refund, the purchased points together with the bonus points (top-up bonus, first-top-up bonus) are taken back from your account; bonus points have no cash value.
4. Service problems
If an outage makes a new solve or AI question fail, the system refunds that quota automatically. For prolonged unavailability contact us; we will compensate with extra subscription time or points, or refund as appropriate.
5. Statutory rights
This policy does not affect your statutory consumer rights. The Service is an online service that starts immediately; by signing up and paying you agree that the statutory right of withdrawal does not apply once the Service has begun, while the refund terms above give you additional protection.